Q	Owner accounting and owner financial statements are a big concern to us. Does CondotelWare handle this issue?
A	Yes. CondotelWare is specifically designed to handle owner accounting rules and reporting. Whether it involves owner stays or guest stays, CondotelWare tracks room revenue, fee allocations, repair charges, and other costs associated with the condo unit. CondotelWare can even be interfaced with your third party or in-house accounting systems for seamless functionality.

Q	How do we handle room rotations to assure a fair distribution of revenue across condo owners?
A	CondotelWare manages this complex function for you. Depending on your specific needs, as typically stipulated in your Rental Agreement with owners, CondotelWare can continuously evaluate room usage and revenue per room, and set room reservation priorities for use by the front desk at check-in.

Q	How do I know which of my hotel rooms are owned and which are not?
A	Easy! CondotelWare assigns sold rooms to specific owners and allows you to quickly see which rooms are owned and which are not. As new rooms are sold, you simply enter the owner record in CondotelWare, and let the software do the rest.

Q

How do I keep track of owner reservations vs. hotel guest reservations? I’m worried about tracking availability and overbooking.

A

All reservations, whether they are owner related or guest related can be maintained within CondotelWare. You are also able to track out-of-order and out-of-service rooms within the system. Because CondotelWare seamlessly interfaces with your hotel PMS systems, this data is shared between systems in real time so you are always up to date and accurate with your inventory. Since CondotelWare also has full and complete end-to-end PMS functionality, you can manage all your owners within the CondotelWare system if you so choose.

Q	How do I know which owners have opted into the Rental Program and which have not?
A	When you enter a condo-owner into CondotelWare, you will complete the owner profile which includes all owner details including owner demographics, rental agreement terms, insurance information, revenue splits, etc. If the owner decides not to enter the rental program, this is noted in the owner profile. After that, CondotelWare automatically tracks and reports on all matters related to the owner.

Q	What reports are available to me in CondotelWare? Are custom reports available?
A	CondotelWare offers a standard set of typical reports. Custom reports can be developed using Crystal Reports to address your specific needs.

Q	Will CondotelWare interface with our other in-house or third party systems, such as our hotel PMS system?
A	Yes! CondotelWare easily and seamlessly interfaces with your own in-house system or third-party PMS systems as needed. As an example, system interface may take place using an XML interface and Web Services for fast and reliable data transfer. Contact your CondotelWare Account Manager with specific hardware and software compatibility questions.

Q

What is the technical platform for CondotelWare?

A

CondotelWare is a robust, scalable software application operating in a .Net / Windows environment, utilizing a SQL database, installed on a SQL server. The application can be accessed directly from your local network or remotely through a Citrix/Terminal Server/Remote Desktop. Condotelware also offers hosting services for your convenience. Contact your CondotelWare Account Manager with specific hardware and software compatibility questions.

Q

Will my hotel operating processes or procedures need to change now that I am a condo-hotel?

A

You will likely need to change some of your operating processes and procedures, and we can help. We understand all the issues and complexities associated with running a condo-hotel. Many of these changes can be handled automatically by CondotelWare. Others may require you to change certain procedures or policies, and train your staff accordingly. Our staff of business analysts and consultants can help you define your new processes, create new roles and responsibilities, and craft the appropriate procedures to manage your new environment. With CondotelWare as your software solution, the transition from hotel to condo-hotel can be easy and profitable.

Q	Does CondotelWare offer ongoing support and/or consulting services to help with my unique needs?
A	Yes. CondotelWare has an experienced staff of professionals available to provide help desk support and advisory services to address your specific needs.

Q

How does the Rental Rotation by Revenue work?

A

The CondotelWare application currently supports 6 different methods of calculating room rotation order. When interfaced with an external Property Management System, CondotelWare generates an XML file containing the room rotation order that can be imported by the PMS. The Rental Rotation Method can be changed at anytime in the CondotelWare setup and will immediately reflect the new options settings.